WhatsApp Inquiry Workflow Planner
A WhatsApp inquiry planner should define form fields, message format, WhatsApp number, email fallback, success message, lead storage, owner, status, and follow-up review process.
Information to collect
Checklist
- Form is short
- WhatsApp number is correct
- Email fallback works
- Thank-you message is visible
- Lead record path is planned
Planning sections
Form Fields
Collect enough context without making the popup or form too heavy.
- Name
- Requirement
- Business stage
- Sector
- Message
Message Format
Make the WhatsApp message readable for business review.
- Lead ID
- Submitted fields
- Source page
- Date
- Contact preference
Submission Options
Plan what happens for WhatsApp and email users.
- WhatsApp handoff
- Email submit
- Thank-you message
- Auto reply
Admin Review
Connect inquiries with lead follow-up if the business needs tracking.
- Lead record
- Owner
- Status
- Notes
- Follow-up date